+27 860 102 936 info@medgaponline.co.za
Contact us
Lasting partnerships and real value.
At Medgap we believe in lasting partnerships and real value and we would like you to join as one of our insurance partners.

New Business Enquiries

+27 860 102 936

new@medgaponline.co.za

Claim Enquiries:

+27860 102 936

claims@medgaponline.co.za

General Enquiries

+27 860 102 936

info@medgaponline.co.za

Premium Enquiries:

+27860 102 936

premiums@medgaponline.co.za

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Our Complaints Policy
A. Our commitment to you
At Medgap, we are committed to providing excellent client service. We take all complaints seriously and aim to resolve all client complaints promptly and effectively. Great care has been taken to ensure that your complaint reaches the right person. Our complaints management system is an important strategic tool that helps us continuously improve our business. We know that without clients we have no business, you are our most important asset and we want to know if we have treated you fairly or not. So, if you have a complaint, compliment or an enquiry, please let us know.
B. How to submit your complaint, compliment or query
Please send us the following information:
Complaints Form
reCAPTCHA
Details of your complaint, compliment or enquiry Claim number/policy number/ debit order reference number

This information can be e-mailed to us at:
medgapcomplaints@guardrisk.co.za (Complaints)
info@medgaponline.co.za (General queries and compliments)
You can also call us on 0860 102 936

If you are interested in joining Medgap please sms "Medgap" to 43366 we will phone you back with accredited advice.
Claiming made easy

If you have given consent for claims data sharing with Guardrisk insurance company the claim will be automatically processed and paid to the member. MedGap wants to make claiming as easy as possible for our clients. It is important to follow the steps below to ensure that your claim is processed within the correct timeframes. You have 4 months from the date of treatment to provide us with written notice of your claim. If any details are missing, or we need more information or documents, we will contact you. If we do this, please send us the outstanding documents within 28 days of our request or we will close your claim until you provide us with the documents we need. If you do not send us these documents within 12 months of your claim event, your claim will prescribe and we will close it permanently.

Steps to follow to submit your claim

1

Complete the applicable section in the online form below, and submit OR download the PDF version of the form, complete and send, with all required documents, to medgapclaims@guardrisk.co.za

2

Ensure that each section that is relevant to your claim is completed clearly, accurately and completely

3

A copy of the claim form will automatically be sent to medgapclaims@guardrisk.co.za

4

If you are not able to email your claim to us, print your completed claim form and posit it, with all required documents to: The MedGap Claims Team, Guardrisk Insurance Company Limited, PO Box 786015, Sandton, 2146

Update your details
If you need to update any personal information you can complete the relevant section in the online amendment form. You will receive confirmation of the change once updated on our systems.