MedGap is excited to have you on board very soon.
Partnerships
Dedicated support
Marketing material
Member listings
Request training
Commission statements
Easy claims.
Electronic application
Process to be an intermediary with Guardrisk
Good news!
If you already have an existing intermediary contract with Guardrisk to sell the ADMED product range you don’t have to sign a new contract but we do prefer that you follow the process to complete an intermediary application to ensure that we have your updated details.
Step 1
1. FSP license with annexures
2. PI Cover
3. Cancelled cheque/original certified bank confirmation
Step 2
The contract between Guardrisk (underwriter of MedGap) and brokerage will be drafted by Guardrisk and sent to Brokerage for signatures. On receipt of the signed intermediary contract the Brokerage profile can be registered on the Medgap system. The specific Adviser will be linked upon receipt of the first Medgap application.
Step 3
All advisers have to complete the accreditation test on receipt of the signed contract. All the information needed to complete the test is available in the brochures and policy wording. Please email info@medgaponline.co.za if you want to do the accreditation test
Sell MEDGAP
to your clients
Please visit the “our partners” page for information on:
• Marketing material with applicable tariffs and options
• Application forms
• How to claim
• How to update details
We are here to support you all the way. Please contact 0860102936 or info@medgaponline.co.za should you need any additional information or assistance.
If you have given consent for claims data sharing with Guardrisk insurance company the claim will be automatically processed and paid to the member. MedGap wants to make claiming as easy as possible for our clients. It is important to follow the steps below to ensure that your claim is processed within the correct timeframes. You have 4 months from the date of treatment to provide us with written notice of your claim. If any details are missing, or we need more information or documents, we will contact you. If we do this, please send us the outstanding documents within 28 days of our request or we will close your claim until you provide us with the documents we need. If you do not send us these documents within 12 months of your claim event, your claim will prescribe and we will close it permanently.
Steps to follow to submit your claim
1
Complete the applicable section in the online form below, and submit OR download the PDF version of the form, complete and send, with all required documents, to medgapclaims@guardrisk.co.za
2
Ensure that each section that is relevant to your claim is completed clearly, accurately and completely
3
A copy of the claim form will automatically be sent to medgapclaims@guardrisk.co.za
4
If you are not able to email your claim to us, print your completed claim form and posit it, with all required documents to: The MedGap Claims Team, Guardrisk Insurance Company Limited, PO Box 786015, Sandton, 2146
Claiming made easy
If you have given consent for claims data sharing with Guardrisk insurance company the claim will be automatically processed and paid to the member. MedGap wants to make claiming as easy as possible for our clients. It is important to follow the steps below to ensure that your claim is processed within the correct timeframes. You have 4 months from the date of treatment to provide us with written notice of your claim. If any details are missing, or we need more information or documents, we will contact you. If we do this, please send us the outstanding documents within 28 days of our request or we will close your claim until you provide us with the documents we need. If you do not send us these documents within 12 months of your claim event, your claim will prescribe and we will close it permanently.
Steps to follow to submit your claim
1
Complete the applicable section in the online form below, and submit OR download the PDF version of the form, complete and send, with all required documents, to medgapclaims@guardrisk.co.za
2
Ensure that each section that is relevant to your claim is completed clearly, accurately and completely
3
A copy of the claim form will automatically be sent to medgapclaims@guardrisk.co.za
4
If you are not able to email your claim to us, print your completed claim form and posit it, with all required documents to: The MedGap Claims Team, Guardrisk Insurance Company Limited, PO Box 786015, Sandton, 2146
Update your details
If you need to update any personal information you can complete the relevant section in the online amendment form. You will receive confirmation of the change once updated on our systems.
If you have given consent for claims data sharing with Guardrisk insurance company the claim will be automatically processed and paid to the member. MedGap wants to make claiming as easy as possible for our clients. It is important to follow the steps below to ensure that your claim is processed within the correct timeframes. You have 4 months from the date of treatment to provide us with written notice of your claim. If any details are missing, or we need more information or documents, we will contact you. If we do this, please send us the outstanding documents within 28 days of our request or we will close your claim until you provide us with the documents we need. If you do not send us these documents within 12 months of your claim event, your claim will prescribe and we will close it permanently.
Steps to follow to submit your claim
1
Complete the applicable section in the online form below, and submit OR download the PDF version of the form, complete and send, with all required documents, to medgapclaims@guardrisk.co.za
2
Ensure that each section that is relevant to your claim is completed clearly, accurately and completely
3
A copy of the claim form will automatically be sent to medgapclaims@guardrisk.co.za
4
If you are not able to email your claim to us, print your completed claim form and posit it, with all required documents to: The MedGap Claims Team, Guardrisk Insurance Company Limited, PO Box 786015, Sandton, 2146
Claiming made easy
1
2
3
4
Update your details
If you need to update any personal information you can complete the relevant section in the online amendment form. You will receive confirmation of the change once updated on our systems.
If you have given consent for claims data sharing with Guardrisk insurance company the claim will be automatically processed and paid to the member. MedGap wants to make claiming as easy as possible for our clients. It is important to follow the steps below to ensure that your claim is processed within the correct timeframes. You have 4 months from the date of treatment to provide us with written notice of your claim. If any details are missing, or we need more information or documents, we will contact you. If we do this, please send us the outstanding documents within 28 days of our request or we will close your claim until you provide us with the documents we need. If you do not send us these documents within 12 months of your claim event, your claim will prescribe and we will close it permanently.
Steps to follow to submit your claim
1
Complete the applicable section in the online form below, and submit OR download the PDF version of the form, complete and send, with all required documents, to medgapclaims@guardrisk.co.za
2
Ensure that each section that is relevant to your claim is completed clearly, accurately and completely
3
A copy of the claim form will automatically be sent to medgapclaims@guardrisk.co.za
4
If you are not able to email your claim to us, print your completed claim form and posit it, with all required documents to: The MedGap Claims Team, Guardrisk Insurance Company Limited, PO Box 786015, Sandton, 2146
Update your details
If you need to update any personal information you can complete the relevant section in the online amendment form. You will receive confirmation of the change once updated on our systems.
If you have given consent for claims data sharing with Guardrisk insurance company the claim will be automatically processed and paid to the member. MedGap wants to make claiming as easy as possible for our clients. It is important to follow the steps below to ensure that your claim is processed within the correct timeframes. You have 4 months from the date of treatment to provide us with written notice of your claim. If any details are missing, or we need more information or documents, we will contact you. If we do this, please send us the outstanding documents within 28 days of our request or we will close your claim until you provide us with the documents we need. If you do not send us these documents within 12 months of your claim event, your claim will prescribe and we will close it permanently.
Steps to follow to submit your claim
1
Complete the applicable section in the online form below, and submit OR download the PDF version of the form, complete and send, with all required documents, to medgapclaims@guardrisk.co.za
2
Ensure that each section that is relevant to your claim is completed clearly, accurately and completely
3
A copy of the claim form will automatically be sent to medgapclaims@guardrisk.co.za
4
If you are not able to email your claim to us, print your completed claim form and posit it, with all required documents to: The MedGap Claims Team, Guardrisk Insurance Company Limited, PO Box 786015, Sandton, 2146
If you have given consent for claims data sharing with Guardrisk insurance company the claim will be automatically processed and paid to the member. MedGap wants to make claiming as easy as possible for our clients. It is important to follow the steps below to ensure that your claim is processed within the correct timeframes. You have 4 months from the date of treatment to provide us with written notice of your claim. If any details are missing, or we need more information or documents, we will contact you. If we do this, please send us the outstanding documents within 28 days of our request or we will close your claim until you provide us with the documents we need. If you do not send us these documents within 12 months of your claim event, your claim will prescribe and we will close it permanently.
Steps to follow to submit your claim
1
Complete the applicable section in the online form below, and submit OR download the PDF version of the form, complete and send, with all required documents, to medgapclaims@guardrisk.co.za
2
Ensure that each section that is relevant to your claim is completed clearly, accurately and completely
3
A copy of the claim form will automatically be sent to medgapclaims@guardrisk.co.za
4
If you are not able to email your claim to us, print your completed claim form and posit it, with all required documents to: The MedGap Claims Team, Guardrisk Insurance Company Limited, PO Box 786015, Sandton, 2146